Shipping Policy

We are based in Surrey BC, Canada and we ship worldwide. 

Surrey

For local clients wishing to pick up their order, please select the "Studio Pick Up" option at checkout. You will receive an email with the exact studio location, which will allow you to schedule your curb-side pick up date and time. Your purchase will generally be ready for pick up the following business day after your order was placed. 

Canada 

• Free shipping on orders over $150 CAD (before shipping & taxes) 
• Orders under $150 are charged a flat $25 shipping rate 

Canadian orders arrive within 10 business days.

USA

• Free shipping on orders over $150 CAD (before shipping)
• Orders under $150 are charged a flat $35 shipping rate

USA orders arrive within 10 days. 

UK & Europe

• Free shipping on orders over $1000 CAD (before shipping)
• Orders under $1000 are charged a flat $45 shipping rate 

European orders arrive within 10 days.

Rest of World

• Free shipping on orders over $1000 CAD (before shipping)
• Orders under $1000 are charged a flat $65 shipping rate 

Orders arrive within 10 days. 

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Shipping Terms

All orders come with a tracking number and expected delivery date. Tracking information will be emailed to you once the parcel is processed by the courier.

We are not responsible for any shipping delays caused by customs, natural occurrences, transfers from our courier company to the local carrier in your country or air and ground transportation strikes or delays. Therefore, we recommend confirming your purchase well in advance of your event to ensure a timely delivery. Should you provide an incorrect address during purchase we are not responsible for the contents of the parcel and it will not be eligible for a refund or exchange.

If your preferred shipping option is not available please contact us and we'd be happy to provide a quote for express or other shipping options. 

Duties & Taxes

For Canadian orders, sales tax will be charged according to the province of delivery at the time of purchase.

For international orders there may be duties and taxes incurred on your shipment that you will be responsible for. Please note that the Mahari team does not have any control over these fees and we cannot advise as to what the costs will be, as they vary by country. For more information, please contact your local customs office. Items lost or returned to us as a result of unpaid duties will not be eligible for a refund or exchange.