FAQs
General
Where are you based?
We are based & ship our parcels from Surrey BC, Canada. We are an online brand and do not have a storefront.
Do you have a storefront?
We do not have a storefront. Designs are sold exclusively online at www.maharicollection.com and at our pop-up shop events. Follow us on Instagram @maharicollection or sign up to our newsletter (at the bottom of our homepage) for details on upcoming pop-up shops.
Do I have to purchase the whole look?
Images on the website may show a full look for styling purposes. However, most of our designs are priced individually so you can have fun mixing & matching to build your outfit how you like!
Do you sell ready to wear items?
Yes, all the styles listed on the website are ready-to-wear pieces. This means they are in stock ready to be shipped out.
How can I purchase an item that is sold out?
Most of our designs are limited edition so once sold out we rarely restock a design. Therefore, if you see something you love we recommend purchasing early to ensure product availability.
What is your return policy?
Due to the nature of our designs, all sales are final. We do not offer refunds or exchanges and unfortunately cannot cancel an order once processed.
What currency are your prices in?
Prices are listed and charged in Canadian Dollars.
How do you accept payment?
Our website currently accepts Visa, MasterCard, American Express, PayPal, Diners Club and Discover. Your purchase will be charged in Canadian Dollars.
How do I take care of my Mahari pieces?
Keep clothing hanging in a protective garment bag. We recommend using a clothing steamer to remove creases as a quick and safe method for our fabrics. In the case of garment stains it is always best to remove them as soon as you can. As our pieces are often hand embellished we advise dry cleaning to ensure a thorough and gentle clean.
We recommend keeping our clutches in the dust bags provided. Gently spot treat any stains on the fabric as soon as they occur.
Do you create custom designs?
We are not currently offering a custom design service.
Shipping
Where do you ship to?
We ship worldwide. Parcels arrive within 10 business days depending on location. Check our shipping policy for more information.
How quickly will I get my order?
Studio pick up orders are generally ready the next business day. All shipped parcels will arrive within 10 business days depending on location. Please refer to our shipping policy for further information. If you need your order faster or by a specific date please email us.
Do you offer express shipping?
Yes, please email us for a quote for express shipping.
Can I pick up my order?
Yes, select "Studio Pick Up" at checkout. You will receive an email when your order is ready for pick up with the exact studio location and pick up instructions. We are based in Surrey, BC. Orders are generally ready for curb-side pick up the next business day.
Sizing
How does your sizing work?
Our sizes range from XS-3XL. Please refer to our sizing chart for information on how to select a size. As sizes may vary slightly per design, we also encourage you to check the size information in the product description section.
Do your pieces have extra fabric for alterations?
Yes most pieces have up to 3 inches of extra fabric in the seams for alterations. Also, most tops are designed with a centre back opening allowing for easier alterations. If you would like to know the alteration allowance for a specific piece please contact us.
My size is sold out?
For certain styles we offer a "Pre-Order" option to order in a sold out size for you. Please list your preferred size in the cart notes at checkout. A pre-order requires approximately 6-8 weeks for production and delivery.
Alternatively if your preferred size is sold out we would recommend sizing up and altering the piece to your size.